Shipping & Returns
We try to ensure that all of our product range is available at all times. If there is a delay or issue with availability with an item you order, we will contact you to discuss.
As the goods will have left us in perfect condition, they should arrive to you in perfect condition. You must let us know immediately if goods have been damaged in transit and we’ll decide on the best way to handle it. In some cases we’ll ask for the product be returned to us, in others we may send out a replacement with proof of the damage. We will always aim to take care of it in the fastest, easiest way possible.
If the return is our error (for example, we sent you the wrong product), we will pay the return shipping cost. All other returns are at your cost, but we will help advise the most cost effective way to return your item.
You can return any item within 30 days of purchase.
THE FOUR RULES OF RETURNING:
RULE 1 - Items must be returned within 30 days of purchase.
RULE 2 - Items must be unused, and with the original tags still attached. Bedlinen must be folded as it was received.
RULE 3 - Items must be in their original packaging as you received it, which must be in the original condition. Please note items that have been used or do not have their tags and original packaging may be rejected.
RULE 4 - Sale items cannot be refunded/returned.
Please Note: We reserve the right to refuse a returned item that has been been damaged by the recipient due to lack of care or disregard of washing instructions.
To return an item please download this form, fill it out and send to firstname.lastname@example.org.
Once completed, you'll receive an email from us within 1-2 business days, we will notify you of the delivery address to send your parcel.
Once we receive your returned item we will process your request within 1-3 business days.
If your returned item is unused, has the original tags still attached, is in the original packaging which must be in the original condition, you will then receive your refund from us back onto your credit card.
We will process this straight away, however some banks hold the funds which can take 1-3 business days for it to be cleared back in your account.
Exchanges will also be processed within 1-3 business days and your new item will be on it’s way to you.
If you require a refund, we’ll process it as soon as we can. Once we’ve processed it, the banks will then determine how quickly you see it in your account. This can take anywhere between 1-3 working days.
CANCELLING AN ORDER
If you need to cancel an order, please contact us as quickly as possible and if your order hasn’t been dispatched, we can cancel it and refund the full amount back onto your credit card. If your item has already been dispatched you may exchange the purchased item(s) for other item(s) to the same value.
We pride ourselves on delivering your goods as fast as possible. In most cases this will be overnight anywhere in NZ! We only deliver within New Zealand at the moment. We shall arrange an agent (e.g. courier company) to deliver the goods to the New Zealand address stated on the order as soon as possible. We will use our best endeavours to despatch orders no later than two business days after the day your order is received by us, unless otherwise specified on the product page. Address must be a physical address. If you describe your address as a PO Box or a secured apartment complex, it may result in delays.
Target delivery times are based on orders paid in full via credit card and for in stock items. Orders paid for by bank deposit will be processed and dispatched upon receipt of payment.
NZ DELIVERIES: For non-rural deliveries you can expect your parcel to be delivered within 1-2 days from dispatch, usually overnight. For rural deliveries you can expect your goods to be delivered within 2-3 days from dispatch. This is only a guide and our courier partners will do their best to get the goods to you as quickly as possible.
NOTIFICATION: After you’ve placed your order, you will receive an email confirming the details. When we’ve processed your order you will receive another email with the tracking number and courier information.
TRACKING: You’ll get a tracking number for every order which you can use to track your order every step of the way until it arrives on your doorstep.
NO SIGNATURE REQUIRED: We use non-signature required courier bags to ensure you avoid the hassle of having to have someone available to sign for your order. If no-one is home to accept the delivery, your package will be left in a safe place ready and waiting for when you get home.