Shipping & Returns
We try to ensure that all of our product range is available at all times. If there is a delay or issue with availability with an item you order, we will contact you to discuss the options.
As the goods will have left us in perfect condition, they should arrive to you in perfect condition. Please let us know immediately if goods have been damaged in transit and we’ll decide on the best way to handle it. In some cases we’ll ask for the product be returned to us, in others we may send out a replacement with proof of the damage. We will always aim to take care of it in the fastest, easiest way possible.
If you’d like to return or exchange your product because it’s not quite right, no problem! We know that looking at something online is not the same as looking at it in your home. We can help advise the most cost effective way of return.
We will also refund every cent super quickly on the return of your product, no problem!
You can return any item within 30 days of purchase as we want to make sure your “Little Addition” works perfectly in your own home.
Sale items can also be returned as we also want these items to be perfect in your home too!
THE THREE RULES OF RETURNING:
RULE 1 - Items must be returned within 30 days of purchase.
RULE 2 - Items must be unused, and with the original tags still attached. Bedlinen must be folded and packed as it was received.
RULE 3 - Items must be in their original packaging as you received it, which must be in the original condition. Please note items that have been used or do not have their tags and original packaging may be rejected.
Please Note: We reserve the right to refuse a returned item that has been been damaged by the recipient due to lack of care, or for example disregard of washing instructions.
To return an item please download this form, fill it out and send to firstname.lastname@example.org.
Once completed, you'll receive an email from us within 1-2 business days, we will notify you of the delivery address to send your parcel.
Once we receive your returned item we will process your request within 1-3 business days.
If your returned item is unused, has the original tags still attached, is in the original packaging which must be in the original condition, you will then receive your refund from us back onto your credit card.
We will process this straight away, however some banks hold the funds which can take 1-3 business days for it to be cleared back in your account.
Exchanges will also be processed within 1-3 business days and your new item will be on it’s way to you.
If you require a refund, we’ll process it as soon as we can. Once we’ve processed it, the banks will then determine how quickly you see it in your account. This can take anywhere between 1-3 working days.
CANCELLING AN ORDER
If you need to cancel an order, please contact us as quickly as possible and if your order hasn’t been dispatched, we can cancel it and refund the full amount back onto your credit card. If your item has already been dispatched you may exchange the purchased item(s) for other item(s) to the same value.
SHIPPING NEW ZEALAND
We offer $5NZ for all North Island deliveries and $8NZ for all South Island Deliveries.
We pride ourselves on delivering your goods as fast as possible. In the North Island this will be approximately 1 day, if you order later in the day it will more likely take an extra day. The South Island is usually 2 days. If you order later in the day it may take an extra day. We shall arrange an agent (e.g. courier company) to deliver the goods to the New Zealand address stated on the order as soon as possible. We will use our best endeavours to despatch orders no later than two business days after the day your order is received by us, unless otherwise specified on the product page. Address must be a physical address. If you describe your address as a PO Box or a secured apartment complex, it may result in delays.
Target delivery times are based on orders paid in full via credit card and for in stock items. Orders paid for by bank deposit will be processed and dispatched upon receipt of payment.
NZ DELIVERIES: For non-rural deliveries you can expect your parcel to be delivered within 1-2 days from dispatch in the North Island and 2-3 days from dispatch in the South Island. For rural deliveries your goods may take an extra day depending on where you are. This is only a guide and our courier partners will do their best to get the goods to you as quickly as possible.
NOTIFICATION: After you’ve placed your order, you will receive an email confirming the details. When we’ve processed your order you will receive another email with the tracking number and courier information.
TRACKING: You’ll get a tracking number for every order which you can use to track your order every step of the way until it arrives on your doorstep.
NO SIGNATURE REQUIRED: We use non-signature required courier bags to ensure you avoid the hassle of having to have someone available to sign for your order. If no-one is home to accept the delivery, your package will be left in a safe place ready and waiting for when you get home.
We offer a flat-rate shipping rate to any urban address in Australia which is $14AUD / $15NZD. Slight variations in shipping cost may occur due to the exchange rate. Shipping will take 3-5 working days, but usually only 3 days and all orders are tracked.
If your address is rural please select the following options at the checkout.
$20NZD for Untracked deliveries.
$30NZD for Tracked Deliveries.
Delivery Time: Rural tracked items will usually take 3-7 working days.
If you require your items urgently please contact us for Express Post options, please email: email@example.com
If the item is not available at our Australian warehouse we will ship the item from NZ and this will also only take 3 days. It is unlikely that any additional cost will be incurred, however Little Additions is not liable for any additional costs incurred once the item(s) reach the destination country. For example any duty, taxes or customs clearing fees owing will need to payed by you, the purchaser.
RETURNS AUSTRALIA If your item isn't quite right you can return it, no problem. Items must be returned in the perfect condition you received them in. Please refer to our returns rules above. The return courier will be at your cost.
We offer a range of tracked shipping options to the United States.
Purchases between $0-$69.99NZD will cost $37NZD.
Purchases between $70-$100.99 will cost $51NZD
Purchases between $101-$239.99NZD will cost $67NZD
Purchase $240 and above will cost $88NZD
This does not include RURAL delivery. If you live in a rural location please contact us for a shipping quote.
We are happy to ship to you anywhere in the world. Please contact us and we can organise a quote for you and give you an estimate of how long it will take.
Little Additions is not liable for any additional costs incurred once the item(s) reach the destination country. For example any duty, taxes or customs clearing fees owing will need to payed by you, the purchaser.
HOLIDAY DATES FOR SHIPPING
Shipping closes 18th Dec and resumes from 13th Jan 2020. You can still place orders during this time, however they will not be dispatched until the week commencing 13th Jan. Happy holidays!!